Journal of Service Management

Online from: 1995

Subject Area: Industry and Public Sector Management

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Volume 24 issue 4 - Latest Issue

Published: 2013

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Article Id:	Article Information:
17090401	How Do You Measure What You Can’t Define? The Current State of Loyalty Measurement and Management Lerzan Aksoy Article type: Research paper Please login [ PDF (862kb) ]
17090434	Explaining why employee-customer orientation influences customers’ perceptions of the service encounter. Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim Article type: Research paper Please login [ PDF (733kb) ]
17090436	RELATIVE IMPORTANCE OF SATISFACTION DIMENSIONS ON SERVICE PERFORMANCE - A DEVELOPING COUNTRY CONTEXT Kwabena Frimpong, Alan Wilson Article type: Research paper Please login [ PDF (556kb) ]
17090384	Service-Dominant Networks: An Evolution from the Service-Dominant Logic Perspective Helge Löbler Article type: Conceptual paper Please login [ PDF (543kb) ]
17090415	A SERVICE SCIENCE APPROACH FOR IMPROVING HEALTHY FOOD EXPERIENCES Dominik Mahr, Nikos Kalogeras, Gaby Odekerken-Schröder Article type: Research paper Please login [ PDF (2780kb) ]

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