Taking the horse to water

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Antidote, The

ISSN: 1363-8483
Merged into: Strategy & Leadership

Online from: 1996

Subject Area: Strategy

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Document Information:
Title:	Taking the horse to water
Author(s):	Kippenberger, T
Citation:	Kippenberger, T, (1997) "Taking the horse to water", Antidote, The, Vol. 2 Iss: 7, pp.32 - 34
Keywords:	Banking, Organizational learning, Self-development
Article type:	Research paper
DOI:	10.1108/EUM0000000006363 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Emphasizes that managers should understand the connection between learning and self-development in relation to their career progression. States learning, self-improvement and career development are inter-related and attitudes to learning are situation specific rather than permanently fixed. Describes the turbulent process of reconstruction that the UK retail banking industry has undergone over the past 15 years — significant is the shift in emphasis from day-to-day operations towards improved sales and customer service. Concludes that personal and organizational factors act together to influence whether the individual's attitude to learning will be positive or negative.